You may return or exchange any item within 7 days of receiving it. Items may be returned for a refund of the purchase price only. Shipping charges will not be refunded. You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.

A tracking number and hyperlink will be emailed to you the day your item is shipped. All orders will receive a same day response to you regarding time frame for shipping. All orders for in stock items are shipped within 2 days. All custom orders or back orders are shipped within 10 days.

Love the embroidery but want a different color bag? No problem. Want a special design? No problem. Want the handle from a different bag on your bag? No problem. Custom orders are available including unique designs. Contact us for a personalized experience and a one of a kind design